More service for your satisfaction.
Our specialists are happy to help you with queries and problems – whether you have questions about products and spare parts, or to help you resolve problems. Just call our Service department.
Are you looking for a contact outside Germany? You can find all international contact addresses here:
Contact JUNKER for Germany
Repairs processing, spare parts, accessories & product information
Would you like a direct contact person? No problem.
Our Service advisors will be happy to take your call from Monday to Friday, 8am to 6pm.
BSH Hausgeräte Service GmbH
Factory Customer Service for household appliance repairs processing, spare parts and accessories and product information:
Tel.: +49 (0)89 54 020 855
Email: junker-infoteam@bshg.com
You are also welcome to use our contact form .
Rating plate finder
When you contact our Service department you should have the product number (e-no.) and the manufacturing date (FD) of your appliance at hand. You can find these on a sticker on your appliance. Our rating plate finder shows you where you can find the sticker on your appliance. Simply use the drop-down menu to select the product category and subcategory.
Manufacturer warranty
Junker provides a 24-month manufacturer warranty on all new built-in appliances*. This means you are in safe hands if a defect occurs in spite of high quality and high-performance technology.
* Other provisions can apply in some countries. Please enquire about this via our hotline.
Aqua-Stop warranty
Find out more about the lifetime warranty in the case of water damage.
Spare parts
You can get original JUNKER spare parts for all kind of JUNKER appliances. Please find all information here.
